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James expertly handled my claim from start to finish. He not only got my roof fully approved, he made sure everything that deserved to be covered was done so and all I had to do was sit back and relax. Just as he promised, all I had to pay was my deductible and every single other item was taken care of, including damage I wasn't even aware of until after the project started. No funny business, no loopholes, just good, honest workmanship. Will be recommending anyone who needs a new roof to call James first.
Universal went above and beyond the scope of my project to provide excellent service and care. Fully replaced my roof, took care of underlying issues that I didn't know I even had, and did everything by the book. Crews were professional and James took care of me from start to finish through the entire insurance process and made it a breeze. Will be recommending to everyone who asks about my new roof. Thank you.
Lauren was extremely helpful and pleasant to work with. She answered all my questions with care. She followed up with me regarding the payment process.
The roof replacement was make successful through the assistance and workmanship of Connery Schiebel (Supervisor), Bob Love (Project Manager), Mike Logan (Roof Install team chief) and Antonio Solis (Roof removal and underlayment team lead) and all the associated staff that worked hard to make it happen. Thanks again for a professional team and job.
Joseph was a great help explaining what needed to be done and the crew very efficient in getting it done within a week. Being new here I couldn’t have asked for better service.
Inspection and repair were scheduled and completed quickly. Thanks so much for being so easy to work with!
Having lived in South West Florida since 1993, I have become accustomed to disappointment regarding contractors performance in general. However, Connery and the Universal team have renewed my faith! Outstanding job and service! Universals pricing was a bit higher than my other bids, but well worth it. You really do get what you pay for.
Fully inspected and replaced a family members roof. Even discovered rotted wood and replaced that as well along with installing 6" seamless gutters. Also provided service above and beyond whats "standard" in the industry such as using upgraded underlayment and replaced all accessories when other companies wanted to use the bare minimum necessary or just reattach old accessories. Crew was professional and job was completed within budget and schedule. Great company and will be referring to others in the future.
Joseph was upfront and truthful in telling me he needed about one week to get someone out to our home. The crew arrived on time and got to work immediately. When the job was complete, the driveway and surrounding areas were cleaned and everything put back in its place. The crew even used a magnet to retrieve any loose nails that might have been around the driveway. This is the contractor you should hire to work on your home or business. Very professional. Call Joseph, he is knowledgeable on all aspects of construction. This contractor does other types of construction, and I will have them to come back to do more work. Definitely a great find here in SWFL. Call me for a reference and thanks again for a job Well Done!
Bob was knowledgeable, thorough, and helpful from start to finish. Excellent representative for the company.
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